Responding to Complaints

75.00 (ex VAT)

This procedure highlights the residential homes culture of openness and transparency that welcomes the residents, family members and visitors complaints, conflicts or differences of opinion in relation to the care and service provided. Residents, and their family members, shall be made to feel confident that making a complaint will not jeopardise the quality of care provided to the resident in any way.

This policy was recently updated to incorporate ‘S.I. No. 628 of 2022 – Health Act 2007 (Care and Welfare of Residents in Designated Centres for Older People) (Amendment) Regulations 2022 to come into effect on the 1st of March 2023 and HIQA’s Fundamentals in Advocacy (2023).

Last updated 17/10/2023.

Ownership of this document once purchased is strictly limited to one organisation, and licensed to that organisation only.

There is a no returns policy on all purchases from HCI Care Tools.

Policies are updated regularly in line with Regulation and Best Practice. Updates will require the consumer to repurchase the documents.

This Policy and Procedure is a requirement of Schedule 5 under the Health Act 2007 (Care and Welfare of Residents) and is in line with HIQA National Standards for Residential Care Settings for Older People in Ireland and the Joint Commission International (JCI) Accreditation Standards for Long Term Care and evidence based best practice.

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