RR-011-NH

Resident Involvement, Consultation and Feedback

57.50 (ex VAT)

This policy ensures that the residential home actively involve the residents, and/or their family members, in the provision of service and the individual care provided. The residential home educates and consults with the resident, and their family members, to seek feedback, that being both complaints and compliments, to assist in the ongoing improvement of the care and service provided.

This policy was recently updated to incorporate NICE Shared Decision Making Guidance [NG197], 2021.

Last updated 07/07/2021.

Ownership of this document once purchased is strictly limited to one organisation, and licensed to that organisation only.

There is a no returns policy on all purchases from HCI Care Tools.

Policies are updated regularly in line with Regulation and Best Practice. Updates will require the consumer to repurchase the documents.

This Policy and Procedure is in line with HIQA National Standards for Residential Care Settings for Older People in Ireland and the Joint Commission International (JCI) Accreditation Standards for Long Term Care and evidence based best practice.

The download link will expire after 5 days from purchase.